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| Terms and Conditions |
| Terms and Conditions |
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All correspondence/s in respect of Tours / Travel Service bookings should be
addressed to M/s. Ktcgrandtours Pvt. Ltd.
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Payments: For the services contracted, some advance payment
should be made to hold the booking on a confirmed basis and the balance amount
can be paid either before your departure from your country or upon arrival in
INDIA-but definitely before the commencement of the services. we hold the right
to decide upon the amount to be paid as an advance payment, based on the nature
of services and the time left for the commencement of the services.
Apart from the above in some cases like special train journeys, hotel or resort
bookings during the peak season (X-Mas, New Year) full payment is required to
be sent in advance.
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Mode of Payment
Overseas advance payment can be made through wire transfer to our bank
(Bank Detail) or through Mail Authorization (AMEX, Visa & Master Card only)
Or through Online Payment Gateway system by Visa card only. Upon arrival in
India, the payment can be made through currency notes or travelers cheque or
through AMEX/Master/Visa credit card. In case of payment through credit card,
the bank charges (3% extra) - would be levied over and above the total amount.
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Note
1. All payments should be free and clear of any withholding tax and
deduction.
2. Bank charges, if any, for remittance (by remitting bank or by intermediary
bank) would be strictly borne by payer.
Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE : In case of
cancellation of tour/travel services due to any avoidable/unavoidable reason/s
we must be informed in writing. Cancellation charges would be effective from
the date we receive letter in writing and cancellation charges would be as
follows :
# 60 days & prior to arrival - 10% of the tour/service cost.
# 59 days to 30 days prior to arrival - 20% of the tour/service cost.
# 29 days to 15 days prior to arrival - 25% of the tour/service cost.
# 14 days to 08 days prior to arrival - 50% of the tour/service cost.
# 07 days & less, prior to arrival or no show - NO REFUND.
Please note - Irrespective of above mentioned cancellations slabs - incase of
cancellation of tour services after the booking is made with us - a minimum 10%
service charges would be applicable.
In case you cancel the trip after commencement refund would be restricted to a
limited amount that too would depend on the amount that we would be able to
recover from the hoteliers we patronize. For unused hotel accommodation,
chartered transportation and missed meals etc. we do not bear any
responsibility to refund.
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Refund
In regard to refund of unused / unutilized services (which are paid for and
cancelled in advance) the refund amount would be worked out on the basis of
cancellation policy as described above and the money would be accordingly
refunded to the person who has made the payment to us. Please note that the
refund process may take 2 - 4 weeks due to banking procedures. If the refund is
made to the credit card account OR to Bank account, the bank charges would be
debited from the refund amount.
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Our liabilities & limitations
Please note that after the finalization of the tour/service
cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel
cost or guide charges by the Govt. of India, the same would be charged as
extra.
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| Ktcgrandtours Pvt. Ltd. act only in the capacity of agent
for the hotels, airlines, transporters, railways & contractors providing
other services & all exchange orders, receipts, contracts & tickets
issued by us are issued subject to terms & conditions under which these
services are provided by them.
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| All itineraries are sample itineraries, intended to give you
a general idea of the likely trip schedule. Numerous factors such as weather,
road conditions, the physical ability of the participants etc. may dictate
itinerary changes either before the tour or while on the trail. We reserve the
right to change any schedule in the interest of the trip participants' safety,
comfort & general well being.
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| Our rates are based on the prevailing rates as negotiated by
us with the hotels, airlines etc. Hotels and Airlines retain the right to
modify the rates without notice. In case of such changes the rates quoted
before the modification, can be changed by us according to the modifications by
hotels or airlines. All hotel bookings are based on usual check in and check
out time of the hotels until unless indicated in the itinerary
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We shall not be responsible for any delays & alterations in the programmer
or expenses incurred - directly or indirectly - due to natural hazards, flight
cancellations, accident, breakdown of machinery or equipments, breakdown of
transport, weather, sickness, landslides, political closures or any untoward
incidents.
We shall not be responsible for any loss, injury or damage to person, property,
or otherwise in connection with any accommodation, transportation or other
services, resulting - directly or indirectly - from any act of GOD, dangers,
fire, accident, breakdown in machinery or equipment, breakdown of transport,
wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics,
medical or custom department regulations, defaults, or any other causes beyond
our control.
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| We do not have any insurance policy covering the
expenses for accident, sickness, loss due to theft, or any other reasons.
Visitors are advised to seek such insurance arrangements in their home country.
All baggage & personal property/s at all times are at the client's risk.
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